Craig and Elizabeth Gutierrez, whose roof was destroyed in September 2024, are one of many individuals and business owners nationwide, who reached out to Oklahoma Watch after news broke of State Farm’s alleged hail scheme.
In fighting a denied roof claim, Craig and Elizabeth Gutierrez battled with State Farm’s affectless claims department, with an agent who had once seemed more like a friend, and with a wryly menacing adjuster named Tony Salamone who they said came off like a character from Tulsa King.
Craig and Elizabeth Gutierrez trusted State Farm. Every year, there was a policy review, ostensibly to ensure that Craig and Elizabeth Gutierrez had enough coverage. Then came the storm…