El Paso ISD launches new ‘Family Help Desk’ hotline to address parent questions, concerns

EL PASO, Texas (KFOX14/CBS4) — The El Paso Independent School District announced a new hotline to help families with any questions or concerns regarding their children’s education.

Parents and caregivers can call the Family Help Desk at 915-230-2581, Monday through Friday, between 8 a.m. and 5 p.m. whenever families have questions regarding enrollment, transportation, student services, special programs, among other things.

The El Paso ISD said bilingual staff will take the calls, answer questions, or connect callers with the appropriate departments, hoping to address concerns quickly or with a follow-up within 24 hours…

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