The City of Erie has launched its first Innovation + Impact (I+I) Team, a cross-departmental initiative designed to improve how City government operates and how residents experience City services.
The new team brings together employees from across City government with a shared mission. To identify practical solutions to challenges and creating better outcomes for residents.
Built on the belief that employees closest to daily operations are often best positioned to improve them, team members will receive training and apply tools in human-centered design, systems thinking, process improvement, and collaborative problem-solving…