Staffing shortages at DMV offices cause long lines, wait times for NC customers

CHARLOTTE, N.C. ( QUEEN CITY NEWS ) — If you find yourself waiting in long lines in the brutal summer heat just to renew your driver’s license or register your car, you are not alone.

“The whole day.  It is like going to work,” Juvelli said while parked outside of a DMV location in Charlotte.

From early alarms to taking the day off of work, and bringing their own personal seat – North Carolinians are spending hours in line at DMV locations across the state.

“I obviously knew that I am going to the DMV, so it is going to be quite some time, so I better be prepared,” Alaina Burgess said while pointing to her chair.

More NCDMV self-serve kiosks to come to Mecklenburg, Wake counties

While hours of waiting in line has become somewhat of a norm for drivers across the state of North Carolina, many are questioning if it really has to be.

“It has been very difficult. Very difficult,” Burgess said.

North Carolina DMV commissioner Wayne Goodwin says the solution is simple: they have to hire more people. In the last 20 years, the state’s population has grown by an estimated 2.4 million people, yet the DMV’s resources haven’t grown much.

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