SAN DIEGO (FOX 5/KUSI) — Two San Diego County law enforcement agencies are now using AI to transcribe non-emergency calls which will route callers to the appropriate department, reducing wait times for people calling 911 and saving time for dispatchers to take emergency calls.
Ava and Hyper are the AI call systems that the San Diego County Sheriff’s Department and El Cajon Police Department are using as of this spring.
Back in March, the San Diego County Sheriff’s Office launched Hyper, the Artificial Intelligence (AI) call processing system that takes non-emergency calls 24 hours a day, seven days a week…