A woman in Temple City, California, went ahead and shared a video complaining about what she called the worst customer service she’s ever experienced. What happened? One of the employees, a manager, didn’t make eye contact with her. As expected, the internet’s response was relentless after she called for her demotion.
@christina.jlopez
Just to clear things up: I was venting about the service I received—not attacking anyone as a person. I’ve worked in restaurants for many years, and I know bad days happen. But I also believe customers deserve to be acknowledged with basic professionalism/courtesy especially when you’re in a managerial position. Two things can be true at once🤍 Based on many comments, no customer should ever leave a review because we don’t know what someone’s going through. Some of you agree, some of you don’t—and that’s okay. I wasn’t trying to start a war on the internet😂 I was simply venting about an experience that left me disappointed. I don’t regret sharing my experience, and I genuinely wish everyone involved the best🫶🏻 ————————————————- Story time… I just had the worst Chipotle experience EVER. When I walked in, the employee was just standing there looking down. They didn’t greet me or acknowledge me, so I had to walk up and ask, “Can I order?” From that point on, they were cold the entire time—no smile, no eye contact, nothing. It honestly felt like they didn’t want me there. Then I got to the register, and somehow the manager was even WORSE. They never looked at me once. They didn’t ask if I wanted a drink, didn’t ask if I wanted anything else, and didn’t even say anything besides my total. I had to remember to ask for a bag of chips myself, and because they never asked about a drink, I completely forgot to order one for me and my husband. On top of that, it was my first time ordering a kids meal for my toddler, and no one told me it doesn’t come with rice and beans. I didn’t realize until I got home, so now my toddler doesn’t even have rice and beans with her meal. I understand everyone has bad days, but this was easily the coldest WORST customer service I’ve experienced in a long time. A simple “Hi” or “How are you?” would’ve completely changed the experience. @Chipotle #chipotle #customerservice #customer #rude #manager…