Why food delivery drivers have to trust restaurants blindly.

When it comes to delivering food in Amarillo, there are just some things that I have to trust. I know that I can only control what happens on my end. I can pick up the food, and I can deliver it. That is about it.

The Golden Rule of Food Delivery: Trust

I have to trust that the restaurant holds up to their end of the bargain. They have to give me the food. It’s even a bonus if it’s in a timely manner. That is considered a win. Recently, I was out picking up food when I ran into a fun little mess.

I accepted an order from a breakfast place. I actually had two orders; this one was just the first pickup. As I headed over, I received a message asking if I could make sure she got a specific creamer for her coffee—which seemed simple enough.

The Complicated Request: Creamer and Sealed Bags

I got to the place and waited for an employee to acknowledge me. When they did, I told them the customer’s name and requested the cream for their coffee. Then I just waited. It was a bit of a wait, but it always is on a busy weekend morning.

When the employee returned, they informed me they were out of that specific creamer and had substituted another. It was a minor hiccup, but all I could do was pass the message along. I notified the customer, and she was fine with it.

The Great Disappearing Coffee Mystery

I also didn’t see the coffee, but the employee told me that it was in one of the bags. Some restaurants have started to do that. The drinks are secured in a bag, and it’s good to go. I let the customer know that too…

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