- Louisville customers said they paid Joe’s Appliance Services hundreds of dollars upfront for repairs they never received.
- One customer said she paid $384 for a refrigerator part that still hadn’t arrived nearly three months later.
- Owner Joe Hume blamed a backordered part in one case and defended his company despite poor BBB and Yelp ratings.
LOUISVILLE, Ky. (WDRB) — Several Louisville customers said they paid hundreds of dollars upfront to a local appliance repair company but never got the parts they paid for.
The appliance repair company, called Joe’s Appliance Services, has a one-star rating with the Better Business Bureau and a 1.6-star rating on Yelp, where multiple customers have posted complaints about its service.
Susan Horn is one of those customers…