A Texas man says a routine Chipotle order turned into a bizarre 20-minute ordeal over cheese. Viewers suspect that this is a result of prioritizing online customers.
On Aug. 19, a customer (@pmperceval) shared his experience in a viral video that has amassed 356,000 views. “I just went to Chipotle and had the most insane experience I’ve ever had,” he starts.
Why Did Chipotle Allegedly Refuse To Give The Customer Cheese?
The customer visited a Chipotle on Anderson Lane in Austin, Texas, and ordered a steak bowl. He said the restaurant had few customers when he arrived. He went through the usual ingredients before asking for cheese at the end. According to him, a worker said the restaurant had run out.
Then, the customer noticed another employee preparing a bowl with a large amount of cheese. He asked whether she could use some of that cheese on his order. That request reportedly received an unexpected response. “She’s like, ‘I’m sorry, cheese is for online orders only,’” the man recalled…