Old Dominion Freight Line was named the top national less-than-truckload carrier for a 17th straight year while Daylight Transport received top overall honors for a third straight year, according to a news release from Mastio & Co. The research and consulting firm annually conducts the industry’s most comprehensive survey evaluating customer value and loyalty.
This year’s results were based on 1,647 telephone interviews with LTL shippers from June through September. Respondents provided approximately 5,300 evaluations, rating 155 carriers, with 24 earning ratings sufficient to make the report.
Key decision makers were asked open-ended questions about carrier service offerings, competitiveness and customer retention. The rankings are historically based on 28 service metrics, including on-time delivery, damages, transit times, pricing and technology, as well as back-end functions like billing accuracy, claims processing, problem resolution and carrier responsiveness…