Some voters say their mail ballots vanished. Bexar County has few answers.

During early voting for the March 2026 Democratic primary, Sybil Morgan walked to her polling place at Cody Library to ask a simple question: Had the Bexar County Elections Department received her mail-in ballot?

Morgan, 82, had used only one stamp and was worried that wasn’t enough postage. The election judge offered to call the elections department to find out — it was a slow morning at the North Side site, and Morgan was the only voter there.

She sat on a couch a few feet away from the judge, so she could hear the conversation getting off to a rocky start…

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