Payson woman fights for coverage after health plan drops her provider, leaving her with $13K bill

  • Jennifer Rieske faced a $13,600 bill after her insurer dropped her hospital.
  • Her insurer, Florida Blue, initially denied coverage despite prior authorization for the surgery.
  • After the KSL Investigators reached out to her insurance company, Florida Blue approved billing as in-network under continuity of care.

PAYSON — Jennifer Rieske thought every T was crossed and every I was dotted before she went under the knife in April.

“I have this approval letter. I have all of these things,” she said. “What happened?”

It’s right there in that prior authorization letter from her insurance: “We have approved coverage.”…

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