‘That sounds like bad news.’ Text messages reveal how Gloria’s office reacted to its trash fee error

Public records obtained by Times of San Diego show city leaders were days late to learn about a billing glitch that overcharged more than 43,000 residents for trash service.

On September 18, residents logged on to their local Nextdoor website after spotting higher-than-expected trash fees on their annual property tax bill.

Part-time journalist Marty Graham spotted the Nextdoor post and looked up her property tax bill. Graham’s bill was $224 higher than it should have been…

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