A voicemail from Seattle Mayor Katie Wilson’s public safety director adds a new dimension to questions about why the city waited roughly five hours to publicly brief the media after a deadly shooting at the Bite of Seattle.
In crisis communications, the first response can be just as important as the response itself. And when the facts change, an organization’s credibility can be at stake.
A newly uncovered voicemail from Wilson’s director of public safety, Alison Holcomb, adds a significant new piece of evidence to the ongoing dispute over why it took the city roughly five hours to hold its first news briefing after a deadly shooting at the Bite of Seattle…