Daniel McAfee spent nearly $2,600 on a new swing set for his five children in Frederick, Maryland, after a storm damaged their old one. Instead of a backyard playset, he says what showed up was a small moisture-absorbing bag tucked inside an envelope.
McAfee had found the Gorilla Playsets Treasure Trove I Swing Set listed on SelectSheds.com for $800 to $1,000 less than other retailers were charging, according to WMAR 2 News. His order confirmation shows he paid $2,598.99 for the set. When tracking information failed to arrive, he reached out to the company’s customer service, and SelectSheds assured him by email that the order would ship within two business days.
He eventually received a tracking number and watched the shipment online until it showed as delivered. But the station reports that what arrived at his door was not a swing set at all — just the small moisture-absorbing packet inside an envelope. McAfee emailed a photo and asked where the playset was. SelectSheds responded that its own records showed the order had been delivered, though the same email acknowledged the pictured parcel might not match the playset he had ordered. McAfee later requested a refund.
A Company WMAR Couldn’t Pin Down
Hoping to resolve the dispute, McAfee sent photos showing that the envelope’s shipping label matched the tracking number tied to his order, the station’s report notes. WMAR 2 News contacted SelectSheds by email and called the phone numbers listed on its website, but the recordings at both numbers identified a different business entirely…