A metro Atlanta woman has been buying Sears appliances for over 50 years.
She also has had a “Sears Protect” home warranty for decades.
But for nearly a year now she’s been trying and failing to get Sears to honor that warranty and replace her broken dryer.
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“I don’t understand. Everything at Sears has changed,” Dell told Channel 2 Consumer Investigator Justin Gray .
Dell keeps meticulous records of all her interactions with Sears in a notebook.
She said she’s been in contact with Sears about her dryer more than 100 times since it broke in September 2023.
“They told me, you’ve had 65 interactions with us. And that was months ago,” Dell said.
While Sears no longer has stores in Georgia, loyal customers like Dell continue to purchase appliances and warranties.
Her home warranty cost over $700 this year.
In previous years she has used it to replace or repair a variety of appliances but has had no luck with her dryer.