Six percent of rides provided by the company that coordinates Medicaid recipients’ transportation to medical appointments – or three times the allowable limit – were late or missed in July.
The company’s first report to the Division of Medicaid since assuming the contract for transportation services indicated that five percent of scheduled rides were late, and one percent was missed, said Medicaid spokesperson Matt Westerfield.
The company’s contract states that no more than two percent of scheduled rides should be late or missed each day.
For-profit, Denver-based Modivcare is working to lower the percentage of rides that are late or missed, said company spokesperson Melody Lai in an email.
“We utilize data and close partnerships with healthcare facilities, transportation providers, and members across the state to continuously improve service,” she said.
Modivcare, which began its three-year, $96.5 million contract with the state on June 8 of this year, scheduled over 52,000 trips with beneficiaries in July.