CHESTERFIELD COUNTY, Va. (WRIC) — When Jonathan Bottoms and his wife, Alex, thought they had found their dream home in the Midlothian area of Chesterfield County, the first-time homebuyers didn’t think a home inspection on a brand new house was necessary. But once they moved in, the couple began noticing one problem after another.
Jonathan told 8News the home’s hot water heater exploded and, a week later, the air conditioning stopped working — this happened in August, causing the home to reach 85 degrees inside.
With two young kids and unexpected home repairs during the height of the COVID-19 pandemic, the two said making the house a home was difficult.
“I think I’ve cried more in the past four years than I have my entire life,” said Alex.
The couple learned their home was covered by a warranty — but when they would report problems like water damage and splitting floors to the builder, D.R. Horton, they were never fully resolved.
“Every time that I raise concern or question about any of the repairs they did, again, they would speak to me like that’s the way it’s supposed to be done,” said Jonathan.