Jacqueline Robles-Grajeda is calmly taking emergency calls for American Ambulance.
She got to this position by starting in the classroom through the Valley Regional Occupational Program for dispatching.
“It was weekly tests, learning policies, counties, the 100 blocks, so much.” Robles-Grajeda said.
The course is taught by instructor Ryan Frates.
He’s also the Quality Improvement and Training Coordinator for American Ambulance.
He said Jacqueline stood out in the class.
“She showed that she wanted it. She showed that she’s smart enough for it and she has shown everyday since then that she has an actual care and a passion for it. ” Frates said.
Frates says the six-week course introduces post-high school graduates to protocols and policies for different counties and agencies.
It also highlights the differences between departments.
“We listen to a lot of 911 calls, we take practice 911 calls. They spend time on the floor with really 911 dispatchers hearing active 911 calls.” Frates said.