A step-by-step guide to filing insurance claims following the storm

After Helene’s destructive march through the state, many homeowners, renters and vehicle owners will need to file insurance claims.

Deadly Helene speeds toward metro Atlanta as tropical storm

Insurance companies will send claims teams to affected areas. Many insurers have mobile apps or online portals to get the process underway.

If you’ve suffered property damage, here’s what to do:

1. File as quickly as possible.

2. The Insurance Information Institute , which provides guidance on insurance issues, suggests you make temporary repairs to your home if they are needed to protect it from further damage. Save the receipts.

3. When you are able to speak to an insurer, ask these questions:

  • Is the damage covered under the terms of your policy?
  • How long do you have to file a claim?
  • How long will it take to process the claim?
  • Do you need estimates for repairs?

4. Be sure to write down the claim number once you have filed. Insurers will be dealing with thousands of claims and you’ll want your number at hand to expedite communications regarding yours.

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