A massive Spectrum internet and cable outage caused by Hurricane Helene is impacting customers in Hampton Roads and northeast North Carolina, a Spectrum representative told News 3.
Homes and businesses in Hampton Roads, Western Tidewater and northeastern North Carolina began reporting the outages on Friday, according to outage detection website downdetector.com .
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As of Saturday morning, Suffolk and Hampton are among the highest reporting areas.
A number of customers took to social media on Friday to talk about the outage.
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As Helene weakens, flooding continues to be a major concern
A post to the Town of Smithfield Facebook page indicated the outage is connected to storm damage to a major fiber optic cable in South Carolina.
Saturday morning, Suffolk Police said their non-emergency phone lines have also been impacted. 911 is not impacted.