(NEXSTAR) — While multiple cellphone and internet providers are working to restore services Monday morning after Hurricane Helene struck the Southeast, users of one main company saying their phones aren’t working and their internet is down amid a “nationwide outage.”
User reports for problems with Verizon, AT&T, and T-Mobile initially spiked on Downdetector.com , a site that tracks outages across platforms and services. None saw a higher outage spike than Verizon, which surpassed 100,000 outage reports around 11 a.m. ET. Those reports have since decreased to around 63,000 as of 1 p.m. ET.
Verizon users say they’re having problems with their mobile phones, including reports of “no signal” and “total blackout.” Verizon internet customers have also reported slow speeds.
Some Verizon customers on social media — including those who say they aren’t “in a storm zone” — say their phones are in “SOS mode,” a problem AT&T users reported in August during a widespread outage. This means a phone is unable to connect to the cellular provider’s network but can still make emergency calls through other networks. Users should, in most cases, also be able to connect to Wi-Fi to make calls, if needed.