Additional Coverage:
- Home Depot is requiring its corporate employees to do shifts at the company’s stores (newsbreak.com)
Home Depot’s Corporate Shake-Up
Home Depot is bringing back a tradition of requiring its corporate employees to work in retail stores. Starting in the fall, these employees will spend one day each quarter on the front lines to gain a firsthand understanding of customer interactions.
This move is a revival of a long-standing practice that was paused during the pandemic. The program aims to bridge the gap between corporate and customer-facing roles.
Software developers have expressed support for the initiative, believing it will improve their understanding of user needs.
Home Depot joins a growing number of companies implementing “undercover boss” strategies. Uber CEO Dara Khosrowshahi’s experience driving for the service led to significant changes in the company’s approach to driver support.
If you’re a Home Depot employee with insights to share, contact journalist Dominick confidentially through email or phone.