A Brookline mother said she was denied easy access to the Green Line twice this week with her two young children and their stroller.
Hilary Santos, the mother of a five-year-old and two-year-old son, told Boston 25 Saturday she was taking her kids to school from the Brookline Village station Tuesday morning.
She said the conductor did not open the accessible doors that would let her wheel the stroller on when the train arrived.
“I’m desperately trying to get in,” she explained Saturday. “The last passenger who got in had to say, ‘Can you please open the door for her?’”
Her family was eventually able to go through the accessible doors, but the conductor allegedly made her pay up.
She added, “He demanded that I leave my children in the back of the train to go tap my card in the front… He was unreasonable.”
Her two boys, she said, were left for a moment alone.
She continued, “My five-year-old ran to my two-year-old to protect him because he understands he should never be left unattended.”