INDIANAPOLIS — It’s been about a year since AES Indiana switched its systems , aiming to improve its customers’ experience.
Since the change was made, AES Indiana has received a stream of complaints from its customers.
“Excuse my French, I would die and go to hell before I pay $2,000,” said AES customer Bonnie Grimes.
Grimes, who is 81 years old, said everything in her home is unplugged. Despite that, her bills have continued to increase.
“My washing machine is disconnected, microwave, toaster oven,” said Grimes. “All my lights here in this living room are not connected.”
Grimes said the AES bills she’s received over the last few months have not been accurate. She added that, every month, she calls AES customer service representatives to ask about the issue.
Those representatives have told her what her correct balance is each month. Grimes said she has even been told the incorrect portions of her balance would be taken care. Despite what the AES reps have told her, Grimes said her bills only keep going up.