Long lines and wait times are commonly associated with trips to a license office. But drivers across Kansas City, Missouri, said they have been waiting anywhere from hours to days this week to get help.
“I ran all around from Raytown, Lee’s Summit, Independence, and Clay County,” Sylvester Paul said at the Kansas City License Office.
KSHB 41 went to license offices in Kansas City, Raytown, and Independence Thursday. Drivers at all three said tech issues, computer crashes, and slow equipment left them waiting longer than usual.
“Some of the other patrons that were in there were saying they went to other locations, and it was about the same, six-to-seven hour wait,” Justin Beaver said at the Raytown License Office.
Late last month, KSHB 41 reported on new changes to Missouri’s DMV system that officials hoped would make obtaining a driver’s license faster and smoother.
That new system – using a tablet-based digital system for applicants at DMV offices – went into effect on Tuesday, Nov. 12.