Dozens of consumers continue to complain to the Action News Troubleshooters that they haven’t received a PECO bill in many months.
Some of these consumers have been waiting up to six months for their bills. When they finally do get their balance, they are experiencing sticker shock. So we reached out to PECO for some answers.
Cheryl Thomas, of Springfield, Delaware County, hasn’t received a bill since May.
“I proceeded to call them every couple of weeks, sitting online, sitting on hold for 30, 35, 40 minutes,” she said.
And she’s not alone. Steve Ritter, Berwyn, Chester County, is in the same boat.
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Some customers say their PECO bill hasn’t been right for months and despite multiple requests for help, the company just hasn’t come through.
“So for June, July, August, September, and October, we have not received a bill for gas or electric charges,” said Ritter.
And when a bill does come, it’s enormous. One consumer told the Troubleshooters she owes $1,000.