McDonald’s investing millions to win back customer trust after E. coli outbreak

DENVER (KDVR) — After at least 30 cases of E. coli in Colorado were attributed to customers eating at McDonald’s, including one case that resulted in death, the fast food giant is investing millions to try and win back the trust of customers.

McDonald’s announced this weekend that it’s going to spend $100 million to try and get people back to the Golden Arches after losing sales thanks to that E. coli outbreak. An economics professor told FOX31 this is the right move for the company.

Deadly E. coli outbreak linked to carrots sold in 18 states, including Colorado

“In economics, we just call it an outside shock to the company and some outside shocks are good, some are bad,” said Kishore Kulkarni, an economics professor at MSU Denver.

Kulkarni said the E. coli outbreak was a bad outside shock. McDonald’s announced that $100 million will now go towards bringing people back into the restaurants. Kulkarni said that the money isn’t the issue.

“$100 million is not really the main question because they can always find that change somewhere,” he said. “What is more important is the name of the company.”

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