More people reveal insurance company incorrectly billed them for “hidden” drivers

Coloradans find out “Additional Driver Discovery” process occasionally yields incorrect data 04:00

Christine O’Connor, 51, is single, works two jobs in Colorado to make ends meet and got a jolt from her insurance company, Progressive, in 2023. The insurance company notified her they were immediately increasing her auto premiums by more than $2,000 annually after they discovered another driver needed to be added to her policy.

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CBS Colorado Investigator Brian Maass interviews Christine O’Connor. CBS

O’Connor — who has never been married, has no children and lives alone — was stunned.

“I didn’t add a driver,” thought O’Connor. “Who am I adding?”

She said she called Progressive the next day and found out the insurance company wanted to bill her for a woman who apparently lived at the same address as O’Connor in Castle Rock years earlier.

“She is the granddaughter of my landlord, the people I rent the basement from,” said O’Connor.

She said the woman had never ridden in or driven O’Connor’s 2015 Kia.

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