The Tacoma Police Department is reporting some positive strides with its nascent Community Service Officer (CSO) program, per a recent update. The department showcased how the CSOs-civilian staff that handle non-emergency calls-have been effectively freeing up cops to deal with more serious issues. According to their briefing, the unarmed CSOs have logged more than 1,300 hours and responded to upwards of 770 calls since the program launched a half-year back, as described in an official update from the City of Tacoma.