ANTIOCH >> Not all heroes wear capes — some wear a headset, sit behind a desk facing at least five computer screens, and answer a barrage of emergency calls when someone dials 911.
Similar to other communities across the country, these unsung heroes in Antioch are a team of dispatchers who handle bustling emergency calls.w They navigate daily crises, all the while using empathy and efficiency during someone’s darkest hours.
Stacey Malsom, a dispatch manager with the Antioch Police Department, said her team handles about 13,000 calls each month…