NORFOLK, Va. (WAVY) — Need dinner reservations? How about a table for none?
That’s how local restaurants feel when they prepare tables for guests and then those guests simply don’t show up. The trend is called reservation ghosting — when a person or group makes a reservation at a restaurant, but on the day and time of that reservation they simply don’t show up. It’s happening, more often than you think.
“When you’re going around making all these reservations and then ghosting the ones you don’t wanna go to, it really is putting a significant impact on everyone else around you,” said Luce Chef Antonio Caruana. “We have to make up and compensate for the lost wages. It’s kind of a selfish act on the customer because they are trying to pick and choose because they have the luxury of doing so, whereas 10 to 15 years ago the reservation platforms didn’t exist like they do today.”…