LOUISVILLE, Ky. — In honor of National Public Safety Telecommunicators Week, we’re highlighting the work that happens on the other end of your 911 call, with the people you likely never see.
Paula Lacey is a dispatcher at MetroSafe, and after 27 years on the job, she’s ready to hang up her headset.
Lacey works 16-hour shifts voluntarily, handling everyone else’s emergencies. She dispatches fire, police and EMS crews and may also be the one who answers the call when you need help…