Rivian owners often hear mixed stories about service centers, but every so often, one story stands out that flips the narrative completely. That’s exactly what happened when Nathan Stewart shared his recent experience with the Rivian Service Center in Council Bluffs, Iowa. What could have been a lengthy, complicated repair visit turned into a fast, well-communicated success story that deserves to be shared.
Nathan took to Facebook to express his appreciation and highlight what made this service experience so different.
“I feel like we see all the time Rivian SCs are bad, so I wanted to give a quick shoutout to the Council Bluffs, IA SC,” Nathan wrote. “I had dampers needing replacement under warranty, along with a recall fix, a front-end rattle, and a weatherstrip on the driver’s door. They ordered the parts, fixed everything, and during a courtesy inspection, found my cabin filter could use a replacement, which was cheap. Even with shipping parts, I had my truck back in 3.5 days, and their communication was amazing the entire time.”…