‘They chose policy’: Couple says Starbucks denied man help during medical emergency

RICHMOND, Va. (WWBT) – A Chesterfield couple says Starbucks refused to help them during a medical emergency because they did not get in line.

When Nelisa and Kevin Key stepped out to enjoy a comedy show at Short Pump Town Center on March 30, they never expected the afternoon to take a scary turn.

“I could have possibly blacked out. It could have had a more dramatic impact on my body. My kidneys could have possibly just shut down,” Kevin said…

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