EL PASO, Texas (KTSM) — Two days after heavy rainfall flooded the homes of several residents in a Northeast El Paso neighborhood on Palomino Street, one family is now unsure their flood insurance policy will cover the cost of the damages.
“My home insurance did take the payment. They did send it to FEMA (Federal Emergency Management Agency). But I don’t know what the issue is between them. It seems there was some missing information. I don’t know for sure, but I’ve been told that it is most likely that we will not be paid for it this time,” said Ana Perez, a resident on Palomino Street in Northeast El Paso.
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Perez said her homeowner’s insurance helped her purchase a flood insurance policy under FEMA on May 3 this year.
She said her mortgage required having a flood insurance policy until last year, when they dropped the policy after being notified by FEMA and the City of El Paso that the area where she lives was no longer considered a high-risk flood zone…