AUSTIN (KXAN) – Some residents in South Travis County reported receiving notices from their water provider indicating rates would more than double by the end of the month.
Alayna White said last week she went to get the mail and found a thick packet from Aqua Texas, her water provider. After thumbing through the packet, she read that her rate would increase by 100% on July 25.
“It was a lot of paperwork, and it was very confusing for the average customer. I did not understand it. I just saw the huge increase,” White said. “I felt angry because it was a month’s notice, and it’s not a reasonable amount to increase all at once.”…