ROCHESTER, N.Y. – If you’re an RG&E or NYSEG customer and you’re signed up for auto-pay, you better check your June and July statements. There was an issue on the utilities’ end with processing some of those payments and it wasn’t until people started getting termination notices that they knew anything about it.
Ron Meyers has been signed up for auto-pay with RG&E for more than three years. “Usually, it’s okay in terms of them withdrawing the money on the right day,” Meyers tells News10NBC. But on Monday, he got a “final termination” notice in the mail from the utility. “If you don’t pay this, we’re going to shut your total service off in three weeks, now mind you, I’ve never been delinquent because I’ve been on autopay all this time,” Meyers says.
The notice shows an overdue balance of $197, which is what should have been automatically deducted to cover his June bill. “I knew immediately, once again, they’ve got some sort of error in their billing system and they didn’t proactively contact me or anything, they expect me to do something,” Meyers says…