Market Basket is a wildly successful and tenured grocery store chain which has 95 stores across Massachusetts, New Hampshire, Maine, and Rhode Island. What it doesn’t have, however, is self-checkout lanes.
This reason comes from a deliberate business philosophy rooted in the company’s commitment to human interaction, as articulated by former CEO Arthur T. Demoulas. He emphasized that a good grocery store involves “a human being waiting on another human being,” prioritizing personal service over automation.
The lack of self-checkout is “very purposeful,” says Grant Welker, co-author of the book “We Are Market Basket.” -boston.com
Employees over AI
In a world where quantum computing and artificial intelligence are poised to infiltrate the world, Market Basket’s approach appears thoughtful over competitors like Hannaford, Stop & Shop and Target…