SYRACUSE, N.Y. (WSYR-TV) — It’s a part of the government tasked with watching out for Onondaga County’s most vulnerable people.
For years, the social services department has struggled with a staffing shortage and a challenging workload.
In February, the county quietly rolled out new technology to help handle the hundreds of thousands of calls social services received. It appears to be working, thanks to some help from artificial intelligence.
The phones constantly ring on the floor of social services, with people calling in for help and answers to their questions…