When Jake Bland, operations manager at Hometown Hauling in Louisville, Kentucky, noticed that a long-time customer hadn’t put her trash out for more than two weeks, he couldn’t shake the feeling that something was wrong. In his role, it’s not unusual to spot changes in routine, but this one stood out. Instead of dismissing it as a small oversight, Bland asked dispatch to place a call and check in. That call went to customer service representative Bernice Arthur, who uncovered the heartbreaking truth. “She just didn’t have anything to eat, and that’s why she had no trash to put out there,”…..