USAA’s new CEO, Juan Andrade, is shaking things up.
Four top executives are out and Andrade is creating a new department focused on improving services for the San Antonio-based insurance and financial services giant’s 14 million customers.
The “member value organization” will “define our service experience and value across the entire member journey, anticipate member needs, remove friction and deliver exceptional and timely service,” Andrade told employees in an internal memo…