OpsTechPro—now part of Venza Group—will debut its new Guest Voice AI platform this fall as the first of four interoperable systems aimed at automating hotel operations.
Guest Voice AI converts guest calls and messages into time-stamped service tickets, routes them to the appropriate department and tracks resolution in real time, according to the company. The tool also includes built-in translation for the purpose of reducing miscommunication and a voice interface designed to meet accessibility standards.
“Guest Voice AI is more than just answering calls—it’s a financial strategy for hotels,” Jay Visnjic, founder and CEO of OpsTechPro, said in a statement. “By reducing the workload on front desk staff and ensuring flawless communication across departments, Guest Voice AI saves labor hours, reduces guest complaints and delivers a measurable impact on profitability.”…