RIVERSIDE, Calif. (KESQ) – Beginning Wednesday, Riverside County residents who call 911 with medical needs that may not warrant a trip to the hospital will be directed to healthcare professionals available 24 hours a day for phone consultations intended to reduce the burden on ambulance services countywide.
The “911 Nurse Navigation” program is slated to go live, with round-the-clock availability, under the supervision of the county’s Emergency Management Department.
“As the county’s Emergency Medical Services Agency, we continually strive toward improving access to care and ensuring a robust EMS system,” agency spokesman Dan Bates said. “Launching the 911 Nurse Navigation service ensures our residents receive the most appropriate level of service, while helping offset some of the emergency response call volume that may not be life-threatening.”…