A Florida homeowner’s federal lawsuit accuses a major insurer and mortgage servicer of mishandling a hurricane claim, blocking repairs, and failing to follow federal rules.
In a complaint filed in the US District Court for the Southern District of Florida, Johna Swanfeld alleges that Citizens Property Insurance Corporation and Freedom Mortgage Corporation mishandled her insurance claim and mortgage servicing after Hurricane Milton struck her Fort Pierce home in May 2024. The suit describes delays, denied repair programs, and mounting financial and emotional strain.
Swanfeld’s difficulties began after Hurricane Milton left her home at 117 Gotham Drive with significant water and structural damage. A comprehensive inspection on January 18, 2024, had identified pre-existing vulnerabilities, and a follow-up inspection in May 2024 documented the hurricane’s impact. According to the complaint, Swanfeld filed a claim with Citizens Property Insurance, but encountered a series of obstacles…