LANSING, Mich. — The Ingham County 911 center is experiencing what officials describe as a “staffing emergency,” with only 27 trained operators working in a center designed for 56 positions, forcing current staff to work extensive overtime to maintain essential emergency services.
- The 911 center is currently operating with less than half of its required staffing levels.
- Current operators are working 12-16-hour shifts to ensure emergency calls are answered.
- County officials are working with unions to find solutions.
The staffing crisis has prompted county leadership to explore various options to address the shortage while ensuring emergency services remain uninterrupted.
WATCH: Ingham County 911 center faces critical staffing shortage
“You’re here to be able to make a difference in people’s lives,” said Rick Cole, who has served as an Ingham County 911 operator for over a decade…