A Red Lobster customer’s quest for a simple refund over spoiled food turned into a bizarre ordeal.
What should have been a straightforward customer service issue instead turned into increasingly absurd demands that left viewers questioning just how much proof restaurants should require before issuing a refund—then the CEO stepped in.
Red Lobster Customer Given Moldy Seafood
In a series of viral videos with more than 5.3 million views across three posts, content creator and therapist Dr. Kennedy (@drkennedy) shared her shocking experience after ordering in from a Chicago Red Lobster.
“The food was disgusting. I had a seafood boil, and it was moldy. It was slimy. It was discolored. Very disgusting. It also smelled,” she says. “I was instantly sick to my stomach.”…