Pennsylvania American Water has provided customer assistance for over 30 years through its H2O Help to Others Program. Starting October 1, 2025, eligible Pennsylvania residents can access several support programs, including the new Arrearage Forgiveness Program. These programs aim to help customers manage water and wastewater bills, especially during colder months when hot water use may increase.
The H2O Help to Others Program offers grants of up to $500 per household each year for water and wastewater services. Customers may also receive monthly discounts on service fees and usage charges. Savings range from $17.66 to $64.99 per month for water, and $40.53 to $93.12 per month for wastewater, based on average use. The program also provides water-saving devices and educational materials to help reduce water use.
The Arrearage Forgiveness Program helps customers with overdue balances. Participants who make full monthly payments plus a small co-payment can have $25 of their past due amount forgiven each month. For example, a customer with a $240 overdue balance and a $30 monthly bill could pay $35 per month and clear the debt in eight months…