The City of Durham, North Carolina, will switch to a new online payment provider, InfoSend, for utility and general billing payments starting November 3, 2025. The Department of Water Management and the Finance Department are managing this change as part of a system upgrade for residents and businesses.
Customers who use the current Paymentus system should note that access will end after November 2, 2025. From November 3, all online payments must be made through the InfoSend portal, which will be available on the City’s website. Customers using AutoPay will need to re-enroll and enter their payment information in InfoSend. Existing AutoPay settings and financial data will not transfer automatically.
No financial information, such as ACH or credit card numbers, will move to the new system. Customer billing history will transfer. The City advises customers to delete their payment information from Paymentus after their final payment for security reasons…