The Massachusetts Department of Public Utilities has denied a major portion of Eversource’s anticipated winter rate increase for NSTAR Gas, saving customers about $45 million, officials announced Wednesday.
The utility company had requested that a 13% rate hike take effect on Saturday, Nov. 1, but the DPU ruled that NSTAR Gas failed to meet key performance benchmarks, particularly in customer satisfaction, required under a 2020 agreement.
As a result, the company will not be allowed to collect the additional charges…